The CatholicCare Story

As the social services agency of the Catholic Diocese of Toowoomba, CatholicCare provides a range of services to promote individual, family and community wellbeing.

From humble beginnings in 1983 of lunchtime counselling sessions conducted by volunteer workers, CatholicCare now employs approximately 50 staff and over 170 volunteers that service an area of nearly 500,000km2 in Southwest Queensland.

Services include the Family Support Program (Counselling, Education and Family Dispute Resolution), Toowoomba Refugee and Migrant Support (TRAMS), Aboriginal and Torres Strait Islander Peoples Service, and Mental Health Services (including Partners in Recovery).

Our mission is to empower individuals, families and communities to meet the challenges of life and relationships.


A community of kindness and justice reflecting Christ’s mission.


Our values inform the way that our people relate to the community, to those we serve and to each other:

Compassion | Respect | Integrity | Justice | Hope

Strategy Insideimage Strategy Insideimage

Our Strategy

• Establish our Brand

Our new identity of CatholicCare will be widely known and recognised as an essential provider of social services to vulnerable individuals and communities in the Diocese of Toowoomba.

• Strengthen our Organisation

CatholicCare will ensure it is a financially viable and sustainable provider through the implementation of robust financial management and efficient operational systems and practices that provide timely and accurate data, information and reports.

• Broaden our Impact

CatholicCare will broaden the range and scope of social services to meet the needs and expectations of vulnerable individuals and communities in the Diocese of Toowoomba.

• Develop our Governance, Leadership and People

CatholicCare will continue to invest in its people, the governance and organisational structures that will support the development of the Board to govern, and the management staff to deliver quality services and support.

• Enhance our Strategic Relationships

CatholicCare will seek to work collaboratively with Catholic organisations both in and outside the Diocese, together they will ensure CatholicCare continues to meet the needs and expectations of vulnerable individuals and families.

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