CCS 2002129 Sub Brand Website Banner EAP Text 2

EAP (Employee Assistance Program)

A confidential, short-term counselling service
to assist employees with work or personal issues.

Supporting local businesses & agencies who care
about the wellbeing of their staff.

Our Employee Assistance Program (EAP) is a confidential, short-term counselling service to assist employees with work or personal issues impacting on their personal wellbeing, work performance and team morale.

Benefits of an EAP include:

  • Improved work performance and productivity
  • Reduced absenteeism
  • Increased staff retention
  • Resolution of work-related problems

Our EAP Service covers issues including but not limited to:

  • Work-related issues (including adjusting to change, bullying, trauma and managing conflict)
  • Critical incidents response (including robberies, fatalities, assault, major accidents and natural disasters)
  • Emotional stress, anxiety, conflict, tension and depression
  • Separation, divorce or relationship difficulties
  • Child and family issues
  • Health and lifestyle issues (including drugs, alcohol and gambling)
  • Financial and legal referral
  • Grief and bereavement
  • Personal trauma
  • Conflict Coaching

Confidentiality Guarantee

No information regarding what is discussed within a counselling and mediation session or on-site response is relayed to any other person or organisation without prior consent.

Our Employee Assistance Program supports all clients in an inclusive environment that welcomes diversity.

Our EAP Services

Confidential, Short-Term Counselling Services

On-Site Critical Incident Response

Workplace Mediation

Confidential, Short-Term Counselling Services

Counselling is an opportunity for an employee to have a confidential conversation with an experienced counsellor. It is a time to talk freely, to discuss strategies, develop skills & gain information & advice to improve well-being & life satisfaction. Counselling should always begin with contacting our office.

We can also assist with proactive and preventive interventions to assist with identifying and resolving both work and personal problems that may adversely affect work performance and overall wellbeing.

On-Site Critical Incident Response

Critical Incidences usually occur in or around the workplace, they are unplanned events that impact a team or an individual.

They can include serious incidents which can leave a deep and lasting impression such as:

  • Robberies;
  • Fatalities;
  • Assaults;
  • Major accidents;
  • Natural disasters.

Depending upon how involved people are in the event, reactions can often differ widely depending on their personal history, personal health, and stress levels before the event occurred. We will deploy a team to come to you to provide on-site response counselling.

The purpose of engaging our on-site critical incident team is to promote safety for your team or the individual by providing a calm and comforting environment that enables the people/s to relax and debrief with our experienced incident team.

By the end of our response session, we aim to make sure the team or individual feels heard, connected and self-empowered.

Workplace Mediation

Practical and effective, this tool allows your employees to air and resolve workplace conflict and re-build working relationships. Mediation is voluntary, discussions are confidential, involving only those in dispute. An independent mediator ensures each participant is heard. We encourage those in dispute to engage in rational dialogue and work towards generating solutions.


Do the session discussions stay confidential?Read MoreRead Less

Yes. Information regarding what is discussed within a counselling session will not be relayed to any other person or organisation without prior consent.

I have a difficult employee, what do I do?Read MoreRead Less

Do not act out and say something you will regret. Seek help from professionals so that the situation can be resolved effectively. Call 1300 477 433. Our team will be able to provide over the phone support and guide you through the best next steps for your situation.

My employees are conflicting constantly, what do I do?Read MoreRead Less

Call 1300 466 433 and talk us through the issue you are witnessing, our team will talk you through how to approach workplace mediation between the effected employees.

How do I tell my team there is an EAP service available?Read MoreRead Less

Informing your team in an open environment that an EAP service is available to them at any time if they choose is important. Offering the EAP service one on one may be perceived as bias. It is best to inform the team then follow up with the employee/s you are concerned about one on one in a private meeting.

How much does this service cost?Read MoreRead Less

Our EAP Services is very affordable, our services are based on a pay per use program. Please contact us for a schedule of fees.

An Incident has just happened, what do I do now?Read MoreRead Less

Call 1300 477 433. Our team will be able to provide over the phone support and guide you through the best next steps for your situation.

When should I call?Read MoreRead Less

The sooner the better, do not delay in asking for a team to come on-site. It is important that the team or individuals have support immediately.

Call 1300 477 433.

What happens if I call out of hours?Read MoreRead Less

When you call (1300 477 433) after business hours your call will be answered promptly and we will be able to provide phone support to arrange a suitable time to meet within business hours. It is our priority to make sure your call is actioned.

What should I say in a critical incident?Read MoreRead Less

It is important when handling critical incidences in your workplace you do not say things that will elevate or further upset the team or individual. We suggest that you do not say things like: “Let’s talk about something else”, “You should work towards getting over this”, “You are strong enough to deal with this”, “You’ll feel better soon”, “You did everything you could”, “You need to relax” or “It’s good that you are alive”.

If you are in a situation where you feel like saying something you shouldn’t say, we would highly recommend you contact us. Call 1300 477 433.

What do people need after a critical incident?Read MoreRead Less

Reactions can often differ widely depending on a whole selection of personal circumstances, it is important to identify what your team or individual employee needs after an incident occurs.

We have identified a few key things people need after a critical incident:

We know that people need to talk to someone about their experience, we recommend this person be one of our trained counsellors. Having someone who is experienced listen to them allows for immediate support to be given appropriately.

  • People need someone to care. This can be done by anyone. A warm drink, a warm blanket, a smile or even an appropriate hug can be helpful to those who have just experienced an incident.
  • Someone to really listen, not just talk at them. Listening and using active listening & understanding skills. Anyone can help listen to what they have to say, having one of our trained counsellors listen can help to make sure that your team or individual is heard appropriately, and immediate support can be appropriately.
  • Someone to lean on or cry on. Be there for that person. Be kind to them, silence is okay, don’t judge them, just be there for them.

Like to know more?

If you are considering engaging with our EAP service, please complete the form or call us.